Vacancy Details

tl Senior Field Engineer tr
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Location: Nasr City, Cairo, Egypt
Position: Technical Support Specialist
Salary: Negotiable
Company Display Name: IT Services Company
Date Posted: 06 June 2017
Vacancy Type: Permanent
Job Description:
  • Repair and give support for mainframes and servers, enterprise storage and tape libraries.

  • Coordinate with the other Engineering disciplines, client and vendors.

  • Assists in development and evaluation of team KPIs for assigned technical staff.

  • Maintains and shares a comprehensive knowledge of the product, processes and test requirements and applies it to projects.

  • Develop and maintain all product material cost estimates for assigned projects.

  • Review and approve all test results to ensure they meet all technical requirements.

  • Contributing to the maintenance and development of the technical competence of the Engineers through staff training.

  • Discuss and resolve technical issues with other technical staff as necessary.

  • Ensuring that work carried out by the Engineering Team is executed in such a way as to comply with the Quality Management System.

  • Travel to and from customer locations, documenting work activity and maintaining administrative paperwork.

  • Perform any assigned tasks related to the work.

Qualifications:
  • Bachelor of Engineering in Communication or Electronics.

  • 5-10 years of experience in reputable company.

  • Experience with Hardware problems such as (not limited to) Servers, storage devices, printers, PCs, tape drives, tape libraries.

  • Experience with reputable brands such as (not limited to) IBM, HP, Fujitsu.

  • Excellent written and verbal communication skills.

  • Good command of English language.

  • Customer service and handling skills is a must.

  • Able to work for extended hours.
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